Return & Exchange

We deliver worldwide using express courier for Order Over $50.00. Getting products to your hands as quickly as possible is our very first priority.

We want you to feel confident about your Canles purchase! That’s why we offer a hassle-free 30-day money-back guarantee. If you’re not completely satisfied for any reason, simply return your new and unused shoes to us within 30 days of receipt in their original packaging, along with the invoice (if available).


Here’s how to initiate a return:

  1. Contact our customer service team: Our friendly team is happy to assist you with your return and provide further instructions. You can reach them by email at [email protected].
  2. Provide your order information: During the contact, please have your order number and reason for return ready.
  3. Return the items: Once confirmed, pack your new and unused shoes in their original packaging (if available) and include the invoice (if available). We recommend using a trackable shipping method for your return.


We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items.


We will give you a full refund by the same method as your original payment for products that are returned with the invoice, and the refund will take 7-14 days.


Warranty services will be provided to ensure the products are fully functional within the warranty period.


Canles reserves the final right to interpret the terms and conditions herein.